Safer Gambling

Our Commitment to Safer Gaming

ACEPH recognises that gambling should be a form of entertainment, not a path to financial hardship. We implement practical safeguards, clear policy guidance, and accessible support to help players stay in control.

Account Controls for Responsible Play

• Deposit limits: players may set daily, weekly, or monthly caps. Limits apply immediately and can be adjusted or removed in the Responsible Gaming area with appropriate processing timing.
• Loss limits: cap the total losses over chosen periods to help protect budgets.
• Wager limits: constrain the total amount wagered within a session or over a defined period.
• Session time limits: enable reminders or automatic logouts after a pre-set gaming duration.
• Self-exclusion: choose temporary cooldowns or permanent exclusion. During exclusion, login and wagering are blocked in accordance with the selected duration.
• Cooling-off periods: suspend activity for a defined interval without closing the account.

Age Verification and Protecting Minors

ACEPH does not permit participation by individuals under the legal gambling age in their jurisdiction. We verify age and identity using formal documentation. Accounts found to be accessed by minors will be suspended and funds may be forfeited in line with applicable law and our terms. We encourage the use of device-level controls and parental controls to restrict underage access.

Recognizing and Addressing Problem Gambling

Players should monitor for signs of problematic gambling behaviour, including spending beyond means, neglecting responsibilities, or pursuing losses. If such signs are observed, discontinue play and seek confidential guidance from ACEPH support. We provide pathways to independent professional resources where appropriate and offer self-exclusion and budgeting tools to support safer play.

Support and Help Options

ACEPH provides 24/7 support for responsible gaming. You may:

• Adjust or suspend play using the Responsible Gaming tools in your account.
• Self-exclude for a fixed period or permanently.
• Contact ACEPH support for confidential guidance and to access external help resources.

For crisis or immediate assistance, contact local health or gambling addiction services. ACEPH does not substitute professional medical advice; we facilitate access to appropriate help and resources as needed.

Privacy, Data and Compliance

ACEPH processes personal data solely for safety, compliance, and responsible gaming purposes. Personal information is handled in accordance with our Privacy Policy and applicable laws, and is shared only as necessary to enforce terms, verify age, or prevent underage access.

Continuous Improvement and Engagement

We regularly review responsible gaming measures, incorporate player feedback, and train staff to recognise and respond to signs of problematic gaming. Updates to tools and policies are published in the Responsible Gaming section of ACEPH.

Contact ACEPH

For inquiries or help with responsible gaming, contact ACEPH support at support@ACEPH. Our team is available 24/7 to assist you.